Privacy Policy

Global Data Privacy Notice

CHC Group LLC, and all of its subsidiaries (collectively “CHC”), are committed to upholding best practices concerning data security and information privacy and to ensuring that all Personal Information is treated in accordance with applicable security and privacy regulations. 

This Privacy Notice describes our standards and procedures for handling Personal Information across the globe, including information transferred from the European Economic Area (“EEA”).  With respect to Personal Information belonging to individuals residing in the EEA, CHC’s United States subsidiaries have subscribed and will adhere to the principles set forth in the EU-US Privacy Shield Framework.  More information about the Privacy Shield can be found at www.privacyshield.gov, and CHC’s Privacy Shield certification can be found at www.privacyshield.gov/list. 

CHC’s Privacy Shield compliance is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

CHC’s United States subsidiaries are CHC Helicopter Support Services (US) Inc; Heli-One American Support LLC; Heli-One (US) Inc; Heli-One USA Inc; CHC Helicopter Holding SARL; Heli-One Canda ULC; and Heli-One (Norway) AS.

Types of Personal Information We Process

CHC processes Personal Information only for legitimate business purposes.  The types of Personal Information we process depends on the nature of your relationship with CHC. 

“Personal Information” means any data relating to an identifiable individual, including name, address, telephone number, passport number, driver’s license number, and e-mail address.  CHC may also collect biographical and health-related information from individuals it transports for both offshore oil and gas transport projects and for search and rescue and Medevac flights.

“Processing” means any operation performed on Personal Information, including collection, use, management, consultation, or disclosure.

Why We Process Personal Information

CHC processes Personal Information from a variety of individuals, including passengers, suppliers, visitors and prospective employees.  We process Personal Information primarily for the following reasons: 

• From offshore oil and gas, search and rescue, and Medevac passengers – in order to generate manifests and flight plans for the safe operation of our aircraft and to provide emergency medical care as needed.
• From suppliers – in order to manage supplier information, verify supplier identity, and process payments for products or services.
• From visitors to our facilities – in order to verify identity, provide proper building access, and communicate with visitors.
• From online inquiries – in order to respond to inquiries regarding CHC’s services or employment opportunities at CHC.

As required by GDPR, CHC has a lawful basis for processing the above information.  This lawful basis includes one or more of the following:       

• Consent – consent from you to process personal information.
• Contract – processing is required in order for CHC to carry out its contractual obligations or exercise its contractual rights.
• Legal obligations – processing is necessary in order to comply with our legal and regulatory obligations.
• Legitimate interests – processing is necessary for the pursuit of CHC’s legitimate business interests. The Legitimate Interests for the Processing

Where CHC has a legitimate interest in processing your Personal Information, we have carefully balanced our need to process this data with your rights and freedoms and have determined that the processing is reasonable, proportionate, and has minimal privacy impact.  The types of processing CHC does based on its legitimate interest include:       

• Monitoring and investigating compliance with company policies and procedures
• Physical and system security, including the use of on-premises CCTV
• Execution and fulfilment of vendor contracts
• Management of disputes and legal proceedings
• Support for safety and aircraft operations, including the use of digital imagery
• Day-to-day business operations, including marketing and customer relations
• Maintaining appropriate business records

Protection of Personal Information

We take the security of Personal Information very seriously and have put in place proper technical and organizational measures to ensure Personal Information is not lost, stolen, misused, or improperly disclosed, altered, or destroyed.  We periodically audit these technical and organizational measures to ensure we are upholding best practices.

Transfer of Personal Information

It may become necessary to transfer your Personal Information to a third party who will process your Personal Information for the purpose or purposes set forth above.  We take the security of your Personal Information seriously and we understand that we may be liable for the onward transfer of your Personal Information.  We therefore require third parties that receive Personal Information to certify that they (1) have adequate data protection measures in place; and (2) process information confidentially and in accordance with CHC’s written instructions.

Examples of 3^rd parties we may disclose your personal data to are:

• Service providers, business consultants for internal business purposes and other vendors that process data on our behalf including Applicant Tracking Systems, Human Resource Information Systems, ERM systems, cloud and software provides.
• Insurers, banks with whom we do business, Auditors, Lawyers, accountants and other professional advisors for the rendition of professional services.
• Customers for the purpose of contract management processes.
• Emergency services including medical health providers

Your Rights

Where appropriate, you have the right to reasonably access, and to correct and update, your Personal Information.  In certain instances, you may also request that the use and disclosure of your Personal Information be restricted.  To request access to your Personal Information or to request that its use or disclosure be limited, please contact dataprotectionofficer@chcheli.com . 

If you are a citizen of a country in the EEA, you may seek resolution of your questions or complaints in accordance with the principles of the EU-US Privacy Shield.  If you feel CHC has not complied with the EU-US Privacy Shield requirements, please contact CHC’s Data Protection Officer at the email address above.

If your question or complaint is not resolved by CHC directly, you may submit a complaint to JAMS, a U.S.-based independent dispute resolution service, that will assist with the resolution of your complaint at no cost to you.  To learn more about JAMS or for instructions for submitting a complaint, please visit https://www.jamsadr.com/eu-us-privacy-shield.  For complaints not fully resolved by other means, you may be able to invoke binding arbitration as detailed in the Privacy Shield documentation available https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

 
Requirement to Disclose

We may disclose Personal Information when we believe in good faith that such action is necessary to comply with legal obligations, including contract obligations, or to respond to lawful requests by public authorities.

Additional Questions

If you have any questions or comments regarding this Privacy Notice or CHC’s privacy practices in general, you may contact us at dataprotectionofficer@chcheli.com

CHC’s Global and European Offices are below:

Global Headquarters
600 E. Las Colinas Blvd., Suite 1000
Irving, TX 75039 
United States
Tel: +1.214.262.7300

The Netherlands
Heli-One (Netherlands) BV
Fokkerweg 300 (Building 15)
1438 AN,
Oude Meer,

Norway
Heli-One Norway AS
PO Box 204
N-4097
Sola
+ 47.51.94.1400

Poland
Heli-One Poland
Jasionka 947,
36-002 Jasionka,
+48.17.71.78.670

UK
Heli-One (UK) Ltd,
CHC House,
Howe Moss Drive,
Kirkhill Industrial Estate,
Dyce,
Aberdeen,
AB21 OGL

Ireland
CHC Ireland DAC
McCann Fitzgerald
Riverside One,
Sir John Rogerson’s Quay,
Dublin 2

Luxembourg
CHC Leasing SARL
Centralis S.A.
8-10 Avenue de la Gare
L-1610 Luxembourg

The Netherlands:
CHC Helicopters Netherlands BV
Luchthavenweg 18
1786 PP Den Helder
+31  223677559

Norway
CHC Helikopter Service AS,
Flyplassvegen 250,
4055 Sola,
Tel: +47 51 94 10 00

UK
CHC Scotia Ltd,
c/o CMS Cameron McKenna LLP,
78 Cannon Street,
London, EC4N 6AF
Tel: +44 (0)1224 846000

Privacy Policy Translations

        • Dutch
        • Polish
        • Portuguese
        • Norwegian

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Additional Privacy Notices:

        •  CHC Recruiting Privacy Statement
        •  CHC EU Privacy Notice