An Exceptional Combination of Talent, Passion and Experience


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Taking Care

 CHC’s safety culture can be summed up in two words: Taking Care.

We believe in taking care of our employees, our customers, our aircraft, and the environment. We believe that everyone — from our newest hire to our most experienced employee — in our hangars, in the air, in our offices or even at home, can do their part to promote safe and healthy working conditions, and a positive safety culture.

This approach means that we can never take safety for granted. No matter our role in the company, we are all essential to building a company known for putting safety first. Our passengers, colleagues, and loved ones can count on us to take care of them — each and every step of the way.

At CHC, safety is more than just a number.

Safety means taking care in everything we do. 

Commitment to promoting industry safety

Our commitment to safety through Taking Care extends to our employees and our customers. This commitment extends beyond CHC and our customers, however. We also understand CHC’s leadership role in industry collaboration to develop, adopt, and share best practices, emerging safety systems, tools and initiatives for both rotary and fixed wing aviation. We participate in a variety of industry organizations, are a founding member of HeliOffshore, and continue to support the International Helicopter Safety Team. Additionally, since 2004, CHC’s annual Safety & Quality Summit has attracted more than 7,000 delegates including leading aviation-safety professionals from 25 countries to discuss and share safety innovations in their areas.

Line Operations Safety Audit (LOSA)

While our FDM programs look at the more mechanical elements of how the flight was performed, Line Operations Safety Audits – or LOSA – look at how our crews react to threats and errors –individually and collectively. It is an important way to help develop countermeasures to operational errors.

LOSA is a structured program of observation of front-line activities built around the Threat and Error Management concept.  LOSA uses trained observers to collect data about pilot behavior in the cockpit during “normal” flights enabling development of strategies for managing potential in-flight threats and errors.

LOSA is a formal program used to proactively collect safety data that will identify strengths and weakness in our operation, without relying on an incident or accident. It is designed to capture everyday normal operational behavior. This data is translated into improvements in operations and training across CHC’s global standards.

This includes policies that are in place and no longer relevant or areas that may need to be more robust. In addition, it gives us the opportunity through direct observation to capture exceptional practice and migrate them across the organization. The aim of our results is to anticipate, recognize, and recover from threats, errors, and undesired aircraft states. This translates into better SOPs, training and operational oversight.

Industry Collaboration

CHC is a founding member of HeliOffshore, the world’s first global offshore helicopter association. This ground-breaking industry collaboration has delivered important safety enhancements for passengers and crew.

CHC has co-led HeliOffshore’s industry-wide collaboration on the development of Health & Usage Monitoring (HUMS) Best Practice guidance. This global effort comprised of representatives from across the industry to share data, policies and experiences to help create a number of resources including an implementation guide, video and online collaboration tool, along with the best practice document.

This project has fostered collaboration across the industry, relying on shared data, policies and experiences to assist in development of tools, resources and best practice guidance. The materials the HUMS working group has developed have been accessed and downloaded hundreds of time, from locations around the world.

CHC continues to co-chair the HeliOffshore HUMS working group, as well as moderate an online community on HeliOffshore Space, a resource for industry experts to share information and best practices.